Tuesday, June 9, 2026

Why honesty is the best policy for IT service providers as AI reshapes client relationships

Consider what honesty requires. Say, the client’s chief operating officer has spent six months evangelizing an Agentic AI strategy internally. Budgets have been committed. A steering committee has been formed, complete with a name and a slide deck. A few early deployments are running, looking functional, producing output that nobody in the room is technically equipped to audit.

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