When switching costs turn prohibitive for consumers, loyalty is the same as captivity. India needs big businesses, no doubt, but we should be able to walk away from them painlessly if we want. We need value-delivering corporations, not monopolies we can’t do without.
#IndiGo #fiasco #tells #role #played #state #mega #corporations
What the IndiGo fiasco tells us: The role played by the state is being taken over by mega corporations
