Small talk, big impact: do India Inc’s executives appreciate the value of casual conversation?

For a couple of months, about every twice a week, I would visit a government office. Like other telecom reporters, I was hoping to get a scoop. I did get one, but among the things I am grateful for besides my own abilities and benevolent officers, I am indebted to a particular liftman who was responsible for opening the doors of the small lift that carried ministers and top corporate bosses of the telecom sector.